BJ`s Optical

Contact Lens Specialist
 

       Contact Lens Event: Up to $50 OFF on most brands! Click here for details

Common Questions (FAQ)

If you don't find an answer contact call us at 1-888-536-7776 or chat with one of our contact lens specialists.

Shipping & Returns Questions

  • Does my account have my prescription?

    Yes, your most recent prescription is saved in your account for future orders.

  • Why do I need to register?

    You need to register so we have all your information to complete your order. By law purchasing contact lenses on line requires eye doctor verification and we use the information in your order and registration. Registration also improves communication between BJ's Optical and our customers. We also offer special promotions and orders tailored to your needs. 

  • I lost my password or email address?

    If you've forgotten your password, simply go to this page, enter the email address on your account and we will send you an email to change your password. If you forgot the email address you used to register, contact customer care at 1-888-536-7776 or use our Live Chat.

  • Do you save my eye doctor information?

    Yes, your eye doctor information is saved in your account in the Eye Doctor Prescription section. You can edit your doctor information if it has changed. 

  • How do I place an order?

    Before you order you will need your contact lens boxes or your prescription. If you do not know your eye doctors name, but know the store location, you will be asked to provide that during the checkout process. We will contact them to verify your prescription before we ship your order.  

    To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [send email to rx@bjsoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

    You can place an order by using bjsoptical.com, calling us at 1-888-536-7776 or using our Live Chat.

  • How do I check my order status?

    You can check on the status of your order by clicking on your account and finding your order to see the status.  If you have any questions call us at 1-888-536-7776 or use our Live Chat. 

  • What if I use different brands for each eye?

    To order different prescriptions for each eye just check the correct eye for each prescription and leave the other eye unchecked.

  • Do you take international orders?

    At this time we do not accept international orders. If you have any questions call us at 1-888-536-7776 or use our Live Chat. 

  • Why do you have to verify my prescription?

    Under the Fairness to Contact Lens Consumer Law, we are required to verify your contact lens prescription. During the ordering process we will provide you with the opportunity to search our database to find your eye doctor or store/clinic. If your eye doctor is not on our list, we will ask you for the name of your doctor, their address, and/or the name of the store/clinic where you had had your eye exam for your contact lenses.

    We will use this information to verify your prescription. After your prescription is verified, you will be able to view your prescription in your account.

    To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [email to rx@bjsoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

    If you have any questions please don’t hesitate to call us at 1-888-536-7776 or use our Live Chat. 

  • How do I know my prescription has expired?

    Under federal law your prescription is good for one year, depending on the state where your eye care provider is located your prescriptions may be good for two years.  If you think your prescription has expired please contact your eye doctor.  We recommend that you see your eye doctor annually. 

    If you have any questions, contact us at 1-888-536-7776 or use our Live Chat.

  • When will my order ship?

    We will ship your order as fast as we can. When we receive your order, we will verify your prescription with your eye doctor. We do this as quickly as possible. Once your prescription is verified we will ship your order.

  • Can I return my order?

    BJ's Optical selects the highest quality lenses for our customers and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to return your unopened lenses.

    You may return your purchase up to 30 days from the purchase date. All returned boxes of contact lenses must be unopened, unexpired, and include the original packaging. All returned contact lens boxes cannot be written on or tampered with in any way.

    With BJ's Optical, returns are simple and easy.

    For help with returning your purchase, call us at 1-888-536-7776,email us at customercare@bjsoptical.com or use Live Chat.

  • Do you accept FSA (Flex Spending Accounts)?

    Yes, you can use your FSA card to make a purchase as long as it is affiliated with a major credit card.

  • What credit cards do you accept?

    We accept all major credit cards, American Express, Master Card, Visa and Discover.  You can also use your FSA card to purchase lenses.

  • Do you accept any vision insurance?

    We do not accept insurance cards at this time, but you can use a copy of your order to submit to your insurance company for reimbursement. We cannot guarantee what you will be reimbursed as it is up to the individual insurance companies.

    If you have any questions, contact us at 1-888-536-7776 or use our Live Chat. 

  • What if I can’t find my contacts?

    If you do not see your contacts on bjsoptical.com, please call us at 1-888-536-7776 or use our Live Chat.  There are some lenses that we only sell through Customer Care.

  • FAQ Unilateral Pricing Policy for Contact Lenses

    What is the Unilateral Pricing Policy or UPP?

    Unilateral Pricing Policy or UPP is where a contact lens manufacturer mandates a minimum price on their contact lens products. Under this policy <> cannot advertise or sell any of these UPP products under the established UPP price. If we do not comply with the manufacturer, they will cease to supply UPP products to us and therefore we would no longer be able to sell it to you, our valued customers.

    Why did the manufacturer adopt UPP and what are the effects?

    The manufacturers state that they have instituted the UPP for their customers however, the adoption of the UPP essentially prevents marketplace competition. This eliminates your ability to shop around for the best price on these contact lens brands, as well as our ability to offer relief.

    Why have the prices of my contact lenses increased since my last order?

    The manufacturers have created a “floor” or a “minimum’ price that the lenses may not be priced below. Our prices had been lower than that “minimum” prior to this change in policy. The UPP has caused us to raise our prices on these contact lens brands in order to remain in compliance with this policy. We at <> value you as our customers, so we work directly with the contact lens manufacturers to insure you receive the highest quality product.

    Have my lenses been effected by UPP?

    The following contains a list of the contact lenses that are currently under these price restrictions by their manufacture:

    Manufacturer Product
    Bausch & Lomb ULTRA
    Alcon DAILIES TOTAL 1
    Alcon Air Optix Colors
    Alcon Dailies AquaComfort Plus Toric
    Alcon Dailies AquaComfort Plus Multifocal
    Vistakon 1-DAY ACUVUE MOIST
    Vistakon 1-DAY ACUVUE MOIST for ASTIGMATISM
    Vistakon 1-DAY ACUVUE TruEye
    Vistakon ACUVUE OASYS
    Vistakon ACUVUE OASYS for ASTIGMATISM
    Vistakon ACUVUE OASYS for PRESBYOPIA
  • Terms of Use

    The BJsOptical.com web site is owned by US Vision. The mailing address for US Vision is: US Vision Attn: BJ’s Optical Customer Care 1 Harmon Drive Glendora, NJ 08029

    Your Use of This Web Site is Governed by These Terms of Use

    Please take a few minutes to review these Terms of Use. Your use of this web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms of Use, do not use the bjsoptical.com web site.

    Welcome to BJsOptical.com. BJ’s Optical maintains this web site (the "Site") as a service to our Members. Please feel free to browse the Site. You may download material on the Site for personal, non-commercial use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, translate, transfer, report, or use the contents of the Site for public or commercial purposes, including the text and images, without BJ’s Optical’s written permission.

    Your access and use of the Site is also subject to these Terms of Use and all applicable laws. Additional policies and terms apply to use of specific portions of this Site and to the purchase of certain merchandise or services and are included in these Terms of Use. Please refer to and review all additional specific terms and conditions, including the terms found in our Privacy Policy. Since BJ’s Optical may revise these Terms of Use at any time and without notice, you should visit this page periodically to review the Terms of Use. Your use of the Site following any such change to the Terms of Use constitutes your agreement to follow and be bound by the Terms of Use as revised.

    BJ’s Optical grants you a limited license to access and make personal use of this Site. This license does not permit you to download (other than page caching) or modify it, or any portion of it, except with express written consent of BJ’s Optical. Nor does this license authorize any resale or commercial use of this Site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of any third party, or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose, except as specifically permitted or with the express written consent of BJ’s Optical. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BJ’s Optical without express written consent. You may not use any meta tags or any other “hidden text” utilizing any BJ’s Optical tradename, trademarks, service marks, or logos without the express written consent of BJ’s. Any unauthorized use automatically terminates the permission or license granted by BJ’s.

    Copyrights and Trademarks. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of BJ’s Optical unless provided in these Terms of Use. All materials, images, illustrations, graphics, text designs, icons, photographs, audio or video clips, digital downloads, page headers, button icons and written, electronic and other materials that are part of the Site are copyrights, trademarks, service marks, trade dress, and/or other intellectual property owned, controlled or licensed by BJ’s, one of its affiliates or by third parties who have licensed their materials to BJ’s Optical. BJ’s Optical neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with BJ’s Optical. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of BJ’s Optical and is also protected by U.S. and international copyright law. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any materials from the Site (or any other web site owned or operated by BJ’s or its subsidiaries or affiliates) without BJ’s Optical’s prior written permission, except you may print hard copy portions of the Site in connection with product orders and for your own personal, noncommercial purposes or as otherwise specifically permitted by the Terms. No other use of the Site or the modification, distribution, or republication of materials displayed on the Site without BJ’s prior written permission is permitted.

    Copyright Infringement Claims. If you believe that material appearing on the Site has been copied in a way that constitutes copyright infringement, you may request that such material be removed under the Digital Millennium Copyright Act by notifying BJ’s Optical’s copyright agent in writing and providing the information specified below.

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is already infringed;
    • A description of the copyrighted work that you claim has been infringed upon;
    • A description of where the material appears on the site that you claim is infringing activity and that is to be removed or access to which is to be disabled;
    • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

    BJ’s Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

    Mail:
    Digital Copyright Agent
    1 Harmon Drive
    Glendora, NJ 08029

    Telephone:  1-888-536-7776

    Email: customercare@bjsoptical.com

    Changes, Misprints, and Errors. We reserve the right to change the (a) goods advertised or offered for sale through this Site, (b) prices or specifications of such goods, (c) any promotional offers, and (d) any other part of this Site at any time and from time to time without notice or liability to you or any other person. All orders are subject to credit approval and the availability of merchandise upon successful completion of this credit check. We cannot guarantee that goods advertised or offered for sale on this Site will be available when ordered or thereafter, and we reserve the right to limit quantities sold or made available for sale. SUBJECT TO APPLICABLE LAW, WE DO NOT WARRANT THAT THE MATERIALS ON THE SITE (INCLUDING PRODUCT DESCRIPTIONS OR PHOTOGRAPHS) ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE AND WE RESERVE THE RIGHT TO CANCEL, TERMINATE OR NOT TO PROCESS ORDERS (INCLUDING "ACCEPTED" ORDERS) WHERE THE PRICE OR OTHER MATERIAL INFORMATION ON THE SITE IS INACCURATE OR WHEN WE RECOGNIZE ABUSE OF OUR POLICIES. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE SUPPLIER OF THE ITEM OR OTHER THIRD PARTY. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or apply a credit to the payment type used in the order. Items offered on the Site will differ from items offered in our Clubs and prices may differ. BJ’s does not offer rain checks for items displayed on the Site or in the Clubs.

    For the avoidance of doubt, an order placed on this Site may be fulfilled by our merchandising partners. BJ’s Optical disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities or any merchandising partner; the goods or services offered by a merchandising partner; or our merchandising partner's failure to complete your delivery

    Acceptance and Payment Terms. Advertised prices are in U.S. dollars and exclude shipping, handling, and taxes unless otherwise noted. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.

    International Shipping. Currently, BJ’s Optical offers shipping in the United States only. We do not currently deliver to P.O. boxes, APO (military) boxes, FPO (foreign) boxes or international addresses. Shipments to Alaska and Hawaii will incur additional shipping charges. Due to shipping limitations, not all products sold on the Site can be shipped to Alaska or Hawaii. If applicable, shipping restrictions to these states will be noted in the Shipping Information section on each product page.

    Return Policy. If you are not fully satisfied with your purchase, you may return it with the original packing receipt once you have obtained a Return Authorization Number (RA#). Additional restrictions apply. Please read our Return Policy in full for specific return policies as applicable to different types of merchandise. MERCHANDISE PURCHASED THROUGH THE SITE MAY NOT BE RETURNED TO THE CLUBS. BJ’s Optical is not obligated to accept returns of merchandise ordered through the Site that are not in compliance with the published return policy.

    Submissions. We welcome your comments regarding this Site. However, any comments, questions, feedback, reviews, notes, messages, ideas, photos, drawings, suggestions or other communications, whether provided in the form of emails or submissions to BJ’s or postings to the Site (collectively, "Comments"), sent to the Site shall be and remain the exclusive property of BJ’s Optical. Your submission of any such Comments shall constitute an assignment to BJ’s Optical of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. BJ’s Optical will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

    You may post Comments, other content, send e-cards and other communications, and submit other information. You agree that no Comments you submit to the Site shall contain illegal, obscene, threatening, abusive, libelous, unlawful content or content that is defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. In addition, no such Comments or content shall consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. BJ’s Optical reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. BJ’s Optical has the right but not the obligation to monitor and edit or remove any activity or content. BJ’s takes no responsibility and assumes no liability for any content posted by you or any third party.

    You grant BJ’s Optical the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is current, accurate and complete, that use of the content you supply does not violate these Terms of Use or other BJ’s Optical policies and will not cause injury to any person or entity, and that you will indemnify BJ’s Optical for all claims resulting from content you supply.

     

    Colors. We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

    Passwords and Security. If you use a password to access this Site or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify BJ’s Optical immediately. BJ’s Optical reserves the right to take any and all action as it deems necessary or reasonable to maintain the security of the Site and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account. While BJ’s Optical takes prudent steps to protect your account and the Site, it cannot protect your information outside of the Site. When you send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting a notice on this web site. We do not include details of your personal financial information in emails unless you specifically request we do so or as necessary to answer your question. You acknowledge and agree that unencrypted email sent over the Internet is not secure and may be read by others, and you agree that when you request that we send you email you are authorizing us to transmit and disclose your information from time to time in an unencrypted manner. You further acknowledge that emails sent with this information are not stored in a secure manner.

    You agree that we may treat specific actions by you, such as checking boxes to receive email updates, sending us an email directly or through the Site, or leaving a telephone message with an email address for BJ’s Optical Member Care to respond to an inquiry about your account, as a request that we communicate with you by unencrypted email.

    Privacy Policy. BJ's Optical respects your right to privacy and our documented Privacy Policy details our practices and policies. We are the sole owner of collected information and we will not sell, share or rent this information in ways different than disclosed in our Privacy Policy.

    BJ’s Optical makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Site, or web sites linking to this Site.

    DISCLAIMERS -- GENERAL

    THE SITE IS OPERATED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, BJsOPTICAL.COM, DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

    WITHOUT LIMITING THE FOREGOING, THE BJ’s OPTICAL BUSINESSES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

    THE BJ’s OPTICAL BUSINESSES DO NOT ENDORSE OR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THE SITE, OR ABOUT ANY WEB SITE YOU MAY ACCESS THROUGH THE SITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER SITE.

    THE BJ’s OPTICAL BUSINESSES MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THE SITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

    THE BJ’s OPTICAL BUSINESSES ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THE SITE.

    LIMITATION OF LIABILITY

    UNDER NO CIRCUMSTANCES, SHALL THE BJ’s OPTICAL BUSINESSES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE.

    THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ANY BJ’s OPTICAL BUSINESS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS SITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF THE BJ’s OPTICAL BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

    ENFORCEMENT OF TERMS OF USE

    BJ’s OPTICAL OPERATES THE SITE FROM ITS OFFICES WITHIN THE UNITED STATES AND MAKES NO REPRESENTATIONS THAT CONTENT AND MATERIALS ON THE SITE ARE LEGAL OR APPROPRIATE FOR USE FROM OUTSIDE THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM OTHER LOCATIONS, YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH ANY AND ALL LOCAL LAWS. ACCORDINGLY, BY ACCESSING AND USING THE BJSOPTICAL.COM WEB SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE SITE IS SUBJECT TO THESE TERMS OF USE, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE COMMONWEALTH OF MASSACHUSETTS, UNITED STATES OF AMERICA AND EXCLUDES THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. ANY ACTION RELATING TO THESE TERMS OF USE SHALL BE BROUGHT IN THE FEDERAL COURTS OF DELAWARE.

     

  • Privacy Policy


    PRIVACY POLICY HIGHLIGHTS:

    BJ’s Optical respects your right to privacy. We appreciate that you care about how your information is collected, used and shared. These highlights briefly summarize: (1) how we collect information from or about you offline and on BJsOptical.com, (2) how we use and share that information, and (3) the choices you have with regard to the collection, use and sharing of that information.

    Our privacy practices are governed by the full Privacy Policy, which follows these highlights, and we encourage you to take the time to read the full policy.


    WHAT INFORMATION DO WE COLLECT?

    We may collect personally identifiable information about you — such as your name, postal address, email address, telephone number, and credit card account information — that you provide to us.

    We may collect your email address and non-personally identifiable information through the use of cookies, web beacons and similar technology. We also may collect transactional information about purchases you make on our BJ’s Optical website.

    We may authorize third parties to collect non-personally identifiable information from you via third-party cookies, on our behalf, in order to deliver advertisements about our products and services that are customized to your preferences when you visit other, non-BJ’s Optical affiliated web sites.


    HOW DO WE USE YOUR INFORMATION?

    Like many retailers, we may use the information we collect to process your requests and transactions; improve the operation of our website; provide you with marketing and promotional information; facilitate, improve and customize the services that we provide to you; and communicate with you about our products and services.

    We may combine any of the information, both personally identifiable and non-personally identifiable, that we collect offline, on BJ’s Optical Sites and from third-party sources.


    DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

    We only share your personally identifiable information with third parties in the following limited situations:

    • as required by law;
    • in response to legal claims;
    • to protect the safety, property or other rights of BJ’s Optical and employees; or
    • as an integral part of a sale of all or part of our business.


    WHAT CHOICES DO I HAVE?

    Most web browsers can be set to block cookies, and you may be able to opt out of the use of third-party cookies by visiting the Network Advertising Initiative Web site.

    To opt out of receiving promotional or marketing emails from BJ’s Optical you may:

    • Click on the unsubscribe link at the bottom of any promotional or marketing email you receive from BJ’s Optical.

    To opt out of receiving promotional or marketing material from BJ’s Optical via postal mail, promotional telephone calls from BJ’s Optical or to opt out of the sharing of your information with third parties for marketing purposes, you may:

    • Click on the customer care link on the BJsOptical.com Home Page to email us.
    • Write us at the following address: BJ’s Optical, Attn: Customer Care, 21 Harmon Drive Glendora, NJ 08029.
    • Call BJ’s Optical Care at 1-888-536-7776 Monday – Friday, 8:30AM – 8PM E.T., Saturday & Sunday, 8:30AM – 4:30PM E.T.


    HOW DO I CONTACT BJ’s Optical?

    If you have any questions, comments or concerns regarding this Privacy Policy, please contact us in writing at:

    BJ’s Optical
    Attn: Customer Care
    1 Harmon Drive
    Glendora, NJ 08029
     


    Privacy Policy

    Effective: January 1st, 2015

    This Privacy Policy describes BJ’s Optical (“us”, “we”, “our”) privacy practices with respect to information we collect both online and offline about our customers and visitors.


    COMMITMENT TO PRIVACY

    BJ’s Optical knows that you care about how your information is used and shared. We respect your right to privacy. Your ability to make informed choices about the use of your information is important to us. We want to make sure that you understand the information we collect about you, how it is used, how it is shared and the safeguards that we have in place in order to protect it. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of information.


    WHAT INFORMATION DO WE COLLECT?

    Personally Identifiable Information

    We may collect the personally identifiable information (“PII”) that you provide to us, such as when you purchase, renew or modify any personal information on BJsOptical.com; make a purchase on BJsOptical.com; participate in surveys or contests; or communicate with us for any reason. The types of PII that we may collect from you include your name, postal address, email address, telephone number, and credit card account information. We may also collect transactional information about the purchases you make on BJsOptical.com. Finally, we may collect certain information, such as your email address, through web beacons as described in more detail in the section titled “Information Collected Through Cookies and Web Beacons” below.

    Non-Personally Identifiable Information

    When you visit BJ’s Optical Sites, we may collect non-PII from you, such as your Internet Protocol (“IP”) address, your browser type, the referring web site, if any, the items you view or place in your shopping cart on BJ’s Optical Sites, and the path you take through BJ’s Optical Sites. We collect non-PII through a variety of technical methods, including cookies and web beacons.

    Information Collected Through Cookies and Web Beacons

    Cookies are pieces of information that any web site may transfer to your browser that are then stored in your computer's system and which allow BJ’s Optical Sites to recognize you if you return to the Sites using the same computer and browser. We use cookies to store users’ preferences and to record information about your visit to BJ’s Optical Sites. We also use cookies to customize advertising and web page content based on browser type and user profile information. The deposit of cookies by BJ’s Optical Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on BJ’s Optical Sites and measure advertising effectiveness, which allows us to determine which areas and features are most popular. This information allows us to make improvements to BJ’s Optical Sites.

    Third parties with whom we have partnered may use “third-party” cookies to collect non-PII from you on our behalf. These third parties will use the non-PII collected via third-party cookies to deliver advertisements about our products and services that are customized to your preferences when you visit other non-BJ’s Optical affiliated web sites on the Internet.

    Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images (usually invisible) that can be embedded in content and advertising on a web site or in an email. These may be embedded on BJ’s Optical Sites or on advertisements for BJ’s Optical appearing on third-party web sites or in email. Web beacons can recognize certain types of information on your browser, check whether you have viewed a web page or email message, and determine, among other things, the time and date that you viewed the web beacon, the IP address of your computer, and the URL of the web page from which the web beacon was viewed. We, and third parties acting on our behalf, may collect your email address through the use of web beacons when you interact with BJ’s Optical Sites or our email advertising. However, your name, postal address, credit card account information or other PII is not collected by web beacons.


    HOW DO WE USE YOUR INFORMATION?

    Like many retailers, the information we collect is generally used to process your requests and transactions, to improve the operation of our web site, to provide you with marketing and promotional information that we believe adds value to your interests, to customize your experience on BJ’s Optical Sites, to understand your needs so that we may provide you with the most suitable products and services, and to otherwise communicate with you about our products and services. We may combine any of the information, both personally identifiable and non-personally identifiable, that we collect offline, on BJ’s Optical’s Sites and from third-party sources.

    As indicated above, our third-party partners may use, on our behalf, the non-PII that they collect through third-party cookies to deliver advertisements about our products and services that are customized to your preferences when you visit other, non-BJ’s Optical affiliated web sites on the Internet.

    Send-to-a-Friend: If  the user elects to use our referral service for sending information to a friend on BJ’s Optical Sites, we may ask them for the friend's name and email address. Some email Promotional Material may also contain links to “Send-to-a-Friend.” Any email addresses submitted to BJ’s Optical for the purpose of forwarding Promotional Material to others will not be used for BJ’s Optical mailing lists and will not be collected for re-distribution.


    DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

    BJ’s Optical only shares your PII with third parties in the limited situations set forth below. In such situations, we provide only the information necessary to perform the function or to provide the service for which it has been shared. These third parties are not permitted to use the PII provided by us for any purposes other than those authorized by BJ’s Optical, and these third parties are required to otherwise keep the PII confidential.

    In addition, BJ’s Optical may share aggregated demographic information and/or customer-profile data with our business partners, advertisers and others. This is not linked to any PII that can identify any individual person.

    Service Providers

    BJ’s Optical may share your PII with trusted service providers who may provide operational or other support services, or who perform certain functions on our behalf. Examples include providers who fulfill orders, process payments, process rebates, distribute emails, conduct research or provide other marketing assistance.

    Other Disclosures

    BJ’s Optical may share your PII if BJ’s Optical believes, in good faith, that such disclosure is: (a) authorized by law or necessary to comply with a legal process; (b) in response to legal claims; (c) necessary to protect personal safety, property or other rights of BJ’s Optical and its Members or employees; or (d) an integral part of a sale of all or part of our business, including assets, merger or reorganization.


    WHAT CHOICES DO I HAVE?

    Choices Regarding the Collection of My Information

    Cookies: Most web browsers will allow you to erase cookies, notify you when you receive a new cookie or block them altogether. If you would like to exercise control over BJ’s Optical collection of non-PII via cookies, please use the Help function in your browser to find instructions on how to set your browser's cookie preferences. If you elect to block cookies from BJ’s Optical Sites, you may be unable to take advantage of many of the opportunities and online features offered by BJ’s Optical Sites.

    Third-Party Cookies: To opt-out of the collection of your non-PII via third-party cookies and other types of online behavioral advertising, please click here to visit the Network Advertising Initiative web site, which enables opt-out of participating third-party online advertising networks.

    Choices Regarding the Use of My Information

    We give you the opportunity to opt out of receiving Promotional Material from BJ’s Optical or the sharing of your information with Member Service Partners and other third-party business partners for marketing purposes. Your choice to opt out will apply only to the Memberships sharing the same Membership Number (Primary Members and Household Members share the same Membership Number).

    Email: To indicate that you do not want to receive Promotional Material via email or to change the frequency with which Promotional Material is sent via email, you may:

    • Click on the unsubscribe link on the bottom of any promotional email that you receive from BJ’s Optical as the sender to access the Email Preference Center.
    • Access your Online Account via the "Sign in" link on the BJs.com Home Page and update your email marketing preferences by clicking on the subscribe/unsubscribe link.

    Direct Mail or Telemarketing: To indicate that you do not want to receive Promotional Material via postal mail or to receive promotional telephone calls, you may:

    • Click on the Customer care link on the BJsOptical.com Home Page to email us.
    • Write us at the following address: BJ’s Optical Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029
    • Call BJ’s Optical Member Care at 1-888-536-7776, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.

    Third-Party Sharing: If you prefer that we do not share your information with other third-party business partners for marketing purposes, you may:

    • Click on the Customer care link on the BJs.com Home Page to email us.
    • Write us at the following address: BJ’s Optical Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029
    • Call BJ’s Optical Member Care at 1-888-536-7776, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.

    Please be advised that even if you choose to opt out of all forms of communication from BJ’s Optical, you will continue to receive communications regarding product safety alerts.


    HOW DO I ACCESS MY INFORMATION?

    You may update, review or correct your account information by:

    • Accessing your Online Account via the “Sign in” link on the BJsOptical.com Home Page. While logged in to your account choose “Edit” next to Newsletters and uncheck General Subscription. Then click “Save.”
    • Calling BJ’s Optical Member Care at 1-888-536-7776, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.
    • Writing us at the following address: BJ’s Optical Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029


    IS MY INFORMATION SECURE?

    BJ’s Optical is committed to maintaining the security of information under our control. To try to prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place appropriate administrative, technical and physical safeguards to protect the information we collect. Any information collected on BJ’s Optical Sites is located on a secure server located behind a firewall and is not directly connected to the Internet. BJ’s Optical employs Secure Socket Layer (SSL) software and password protection procedures to safeguard PII collected.


    INFORMATION ABOUT CHILDREN UNDER 13

    BJ’s Optical Sites are general audience web sites and are not targeted to children under 13 years of age. BJ’s Optical does not knowingly collect or store the PII of children under the age of 13. If we learn that we have PII about a child under the age of 13, we will delete that information.


    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to change this Privacy Policy at any time. To make you aware of material changes to this policy, we will post the date the policy was last revised at the top of the policy. We encourage you to periodically review this Privacy Policy. Your continued use of BJ’s Optical Sites constitutes your agreement to this Privacy Policy and any updates.


    YOUR CALIFORNIA PRIVACY RIGHTS

    Members and other customers and visitors who reside in California, and who have provided their PII to BJ’s Optical may request information about our sharing of certain categories of PII with third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the contact address at the bottom of this Privacy Policy.

    This request may be made no more than once per calendar year. We reserve the right to not respond to requests submitted other than to the address specified below.


    HOW DO I CONTACT BJ’s Optical?

    If you have any questions, comments or concerns regarding this Privacy Policy, please contact us in writing at:

    BJ’s Optical
    Attn: Customer Care
    1 Harmon Drive
    Glendora, NJ 08029

     

  • California Transparency in Supply Chains

    In compliance with California’s Transparency in Supply Chains Act of 2010, U.S. Vision and its affiliates make the following disclosure.

    VERIFICATION

    U.S. Vision, operating as BJ’s Optical, is committed to fair labor practices within our supply chain. We therefore engage in verification of our product supply chains through the use of reputable manufacturing suppliers who comply with the Act. In addition, U.S. Vision and its affiliates require that letters of compliance, that are signed by authorized officers of the manufacturing company, be submitted to them semi-annually. When partnering with any new suppliers an initial compliance letter is required before any purchase orders are submitted. At this time U.S. Vision does not engage in any third party verification but will continue to evaluate this process to see if it becomes necessary.

    AUDIT

    U.S. Vision, operating as BJ’s Optical, does not currently conduct on-site announced or unannounced audits of suppliers to evaluate supplier compliance with company standards for slavery and human trafficking in supply chains but will continue to evaluate this process to see if it becomes necessary.

    CERTIFICATION

    U.S. Vision, operating as BJ’s Optical, requires its direct suppliers to certify their compliance with all applicable laws, rules, regulations, orders, conventions, ordinances and standards that relate to anti-slavery and human trafficking in the country or countries that they do business in all aspects that relate to the manufacture and supply of products and services purchased. A letter confirming this compliance will be required from each supplier on a semi-annual basis. All suppliers are aware that they must stay in compliance to continue to do business with U.S. Vision or any of its affiliates.

    INTERNAL ACCOUNTABILITY

    U.S. Vision, operating as BJ’s Optical, should be made aware of any violation of our company standards regarding slavery and human trafficking by an employee or supplier in the manufacture or supply of products and services purchased. U.S. Vision will investigate any suspected case of non-compliance. If a non-compliant company is uncovered we will provide written notice and a specified period of time to take corrective action. A non-compliant supplier that can not, or will not meet the requirements to become compliant within the time period provided will have their business relationship terminated. Any employee found to be non-compliant will face corrective action or termination.

    TRAINING

    U.S. Vision, operating as BJ’s Optical, provides company employees and management, who have direct responsibility for their supply chain management with training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products. Our supply chain management staff consists of two vice presidents, one director, three supervisors and two buyers. Every member receives training on all company policies, practices and procedures designed to ensure that out supply chain is free of any type of coerced labor, including how to spot warning signs of potential human rights violations. In addition, periodic reviews of laws and regulations governing importation into the United States are conducted. A California Transparency in Supply Chains Act Training Manual is provided twice a year during a semi-annual training session.

    We encourage employees, business partners and the public to communicate to us any concerns, questions, or issues they may have. Please direct such communication to our Supply Chain Ethics Department, at U.S. Vision, 5 Harmon Drive, Glendora, NJ 08029.

  • Notice of Privacy Practices

    Revised 12/15

    NATIONWIDE VISION & U.S. VISION PROFESSIONAL SERVICES & OPTICAL DEPARTMENT 

    THIS NOTICE DESCRIBES HOW YOUR OPTICAL PRESCRIPTION AND HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

    PLEASE REVIEW IT CAREFULLY

    OUR LEGAL DUTY - We are required by the federal Health Insurance Portability and Accountability Act of 1996 and any applicable state laws to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. In the event we make a material change in our privacy practices, we will change this Notice and provide it to you at your next visit or it can be viewed in the store or on our Web site. You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.

    USES AND DISCLOSURES OF HEALTH INFORMATION - We use optical prescriptions & health information about you for treatment (including eye examinations & the ordering of prescription eyewear), to obtain payment for treatment, for administra-tive purposes, and to evaluate the quality of care/service that you receive. Your health information is contained in a medical or optical dispensary record that is the physical property of Nationwide/U.S. Vision or an associated independent eye doctor.

    How We May Use or Disclose Your Health Information

    For Treatment.  We may use or disclose your health information to an optometrist, ophthalmologist, optician or other healthcare providers providing treatment to you for:

    • the placement of orders for prescription eyewear
    • the provision, coordination, or management of health care and related services by health care providers;
    • consultation between health care providers relating to a patient/customer or
    • the referral of a patient for health care from one health care provider to another; or
    • appointment reminders and recall information.
      For Payment.  We may use and disclose your health information to others for purposes of processing and receiving payment for treatment and services provided to you. This may include:
    • billing and collection activities and related data processing;
    • actions by a health plan or insurer to determine or fulfill its responsibilities for coverage and provision of benefits under its health plan or insurance agreement, determinations of eligibility or coverage, adjudication or subrogation of health benefit claims;
    • medical necessity and appropriateness of care reviews, utilization review activities; and
    • disclosure to consumer reporting agencies of information relating to collection of payments.
      For Health Care Operations.  We may use and disclose health information about you for operational purposes. For example, your health information may be disclosed to:
    • evaluate the performance of our associates;
    • assess the quality of service, product and care in your case and similar cases;
    • learn how to improve our facilities and services;
    • conduct training programs or credentialing activities; and
    • determine how to continually improve the quality and effectiveness of the products service, and care we provide.

    Appointments, Treatment and Quality Assurance.   We may use your information to provide appointment reminders or recall notices (such as voicemail messages, postcards or letters) or information about treatment alternatives or other health-related benefits, products and services that may be of interest to you. We may also contact you to conduct our own surveys about the quality of the products and services we provide.

    To You, Your Family and Friends.   We must disclose your health information to you, as described in the Your Health Information Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only if you agree that we may do so or, if you are not able to agree, if it is necessary in our professional judgment.

    Persons Involved in Care.   We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location or your general condition. If you are present prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we

    will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled Rxs, medical supplies, photos, or other similar forms of health information.

    Required by Law.  We may use and disclose information about you as required by law. For example, we may disclose information for the following purposes:

    • · for judicial and administrative proceedings pursuant to legal authority;
    • · to report information related to victims of abuse, neglect or domestic violence;
    • · to assist law enforcement officials in their law enforcement duties; or
    • · to assist public health officials avert a serious threat to the health or safety of you or any other person.

    Organ/Tissue Donation. Your health information may be used/disclosed for cadaveric organ, eye or tissue donation purposes.

    Decedents.  Health Information may be disclosed to funeral directors or coroners to for use in their lawful duties.

    Research.   We may use your health information for research purposes when an institutional review board or privacy board has reviewed & approved the research proposal and established protocols to ensure the privacy of your health information.

    Government Functions.   Specialized government functions such as protection of public officials or reporting to various branches of the armed services that may require use or disclosure of your health information.

    Worker Compensation.   Your health information may be used or disclosed in order to comply with laws and regulations related to Worker Compensation.

    Marketing Health Products or Services.   We will not use your health information for marketing communications without your prior written authorization. We may, however, provide you with information regarding products or services that we offer related to your health care needs from our Optical, within the confines of this Notice of Privacy Practices. We will never sell your health information without your prior authorization.

    Your Authorization.   In addition to our use of your health information for treatment, payment or healthcare operations you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

    YOUR HEALTH INFORMATION RIGHTS

    Access:   You have the right to review or get copies of your health information, with limited exceptions. You may request that we provide copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. You may be asked to make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost - based fee for expenses such as copies and staff time. You may also request access by sending us a letter to the address at the end of this Notice setting forth the specific information to which you desire access. If you request an alternative format, provided that it is practicable for us to produce the information in such format, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.

    Disclosure Accounting:   You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes other than treatment, payment, healthcare operations, where you have provided an authorization and certain other activities, for the last 6 years, but not for disclosures made prior to April 14, 2003. If you request this accounting more than once in a 12 month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.

    Restriction:   You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).

    Alternative Communication:   You have the right to request in writing that we communicate with you about your health information by alternative means or to alternative locations. Your request must specify the alternative means or location, and provide satisfactory explanation how payments will be handled under the alternative means or location you request.

    Amendment:   You have the right to request (in writing) that we amend your health information. Your request must explain why the information should be amended. We may deny your request under certain circumstances. You may obtain a form to request an amendment to your health information by using the contact information listed at the end of this Notice.

    Electronic Notice: If you view this Notice on our website or by email, you are entitled to receive this Notice in written form.

    QUESTIONS AND COMPLAINTS - If you want more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to exercise any of your legal rights under HIPAA, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
    We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

    Contact Information
    If you have any questions or complaints, please contact:
    Privacy Office –Optical
    1 Harmon Drive
    Glendora, NJ 08029
    Phone: 866-435-7111  Email: help@eyewearcare.com

    Thank you for entrusting us for your eye care and eyewear needs!

     

Online contact lens sales are prohibited in Arkansas, Hawaii, Vermont, and Rhode Island.